We had been having some trouble with our computer firewall package, so called their number for customer service. The lady I spoke with was very helpful and was able to diagnose and fix the problem. She spoke with a very heavy accent, so I asked her where she was located, to which she responded with the name of a city in India.

Next our dishwasher had been acting weird when you ran it through it’s cycle. We have an extended warranty on it so I called the warranty company and the gentleman I spoke with ran me through the steps to reset the computerized electronics that control the cycling of it and it’s run fine ever since. In any case, he spoke very good English, but had a distinctive accent. So I inquired where he was located and he said in Honduras.

My final call that day was to the Credit Union through which we have our credit card and I ended up speaking with a lady in Omaha, NB.

Then, a few days later our house phone went dead, so I used my cell phone to make a “local” call to Verizon to report the outage. I really thought I was speaking to someone right here in Stafford county, VA and couldn’t understand why she didn’t seem to understand where I was located. So I asked her “aren’t you here in Stafford, VA?” She laughed a little and said, “Oh no, I’m in Dallas, TX.

Yeah, it’s a small world … and getting smaller every day.

Thanks Gary.
Keith (66)